Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Smoking (including electronic cigarettes) is prohibited in all FedEx Express buildings, facilities, and vehicles. Male applicants born after December 31, 1959 seeking positions that handle or have access to the United States Postal Service (USPS) product must provide evidence of registration with the Selective Service or a Status Letter from Selective Service approving an exemption. Customer Service Agent Job Description Example. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of … Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. Job Description Company: FedEx Express LAC Job Title: LM007: Service Agent II Job Requisition Number: RC303456 Job Family: FXE-LAC: Service Agent Time Type: Full Time Locations: Av Maestros Campechanos 234 Campeche, Campeche 24095. Job Requisition Number: RC308772. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service … Posting id: 594471878. by Job Title; Customer Service Representative Inter­views; Delivery Driver Inter­views; ... FedEx Customer Service Representative Reviews. Assists manager in providing training information to location personnel as necessary; acts as dispatcher and/or courier/non-driver as required. Job Duties Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international…, Job Duties Provides accurate information and assistance to. 101 Customer Service Agent FedEx jobs available on Indeed.com. A FedEx courier is responsible for picking up and delivering packages at homes and businesses on his delivery route. Find Reviews Filter. (These duties may be required in locations where import/export freight is being processed through customs.). To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. 3. Maintains and audits airbills, records and files; prepares vendor bills for management authorization. Postal Service clearance must have resided in the U.S. for at least 5 years prior to application date, unless the period for foreign residence was due to active duty in the U.S. uniformed military services; trailing spouse or dependent of someone working for the U.S. government (military or civilian); missionary; student attending school in a foreign country; Peace Corps participant; employee of a U.S. based employer/company or other extraordinary circumstances. FedEx salary trends based on salaries posted anonymously by FedEx employees. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Previous clerical or customer service experience in a service environment. Job Title: Customer Service Agent. Locations: Beaumont, Texas. Modify this customer service job description with the key duties and responsibilities for your CSR role. He must operate the route efficiently to ensure that the scheduled pick-ups and deliveries for the day are completed as intended, and must manage time well. Enters data into computer terminal by keying alphabetic and numeric information; datacomms pertinent information such as missorts and overgoods to the regional office and hq as appropriate. With the right ‘can-do' attitude and skills, you can. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent… Apply online instantly. 24 fedex customer service jobs available. The Bureau of Labor Statistics (BLS) categorizes passenger service agents with customer service representatives, a sector with a job outlook of 5 percent growth through 2026. Working for a leader and innovator means you'll be part of a team delivering fast, time-definite, reliable service to satisfy a worldwide demand. Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent. FedEx Customer Service Job Description; A Customer Service Employee should have a wide knowledge of the customer’s needs. Category: Operations. HE or she should have the patience to handle complaints even handling tough unpleasant customers. The typical Fedex Express Customer Service Agent makes $16 per hour. Building strong relationships with your customers, you will ensure that we continue to deliver an outstanding customer … We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Operates cosmos, kiac, timekeeping, vagis and revenue systems including input (i.e. Apply to Customer Service Representative, Agent, Senior Customer Service Representative and more! Description of Duties. Fingerprinting may be required for positions that have access to the U.S. Mail and SIDA. Time Type: Part Time. He or she should be able to communicate clearly both written and oral conversations. Performs monetary transactions involving cash, credit cards and checks. Duties of a FedEx Office Sales Consultant. ), Enters air waybills into COSMOS/KIAC computer system, which includes all information supplied on air waybill, charges, etc. View this and more full-time & part-time jobs in Erie, PA on Snagajob. Job Description Company: FedEx Services Job Title: Cargo Claims Agent Job Requisition Number: RC297586 Category: Customer Service Pay Type: Non-exempt Locations: Salt Lake City, Utah 84120 United States. Explore career as Customer Service Representative: Explore career as Entry Level Insurance Agent: By creating a job alert, you agree to our, questions & answers about FedEx Logistics, Customer Service Representative salaries in Rockford, IL, Customer Service Representative salaries in Saint Joseph, MO, Customer Service Representative salaries in San Rafael, CA, Customer Service Representative salaries in Roseville, MN, Customer Service Representative salaries in York, PA, Customer Service Representative salaries in Juneau, AK, Maintain relationships with correspondent brokers, T&B, and other, Work closely with other internal staff and departments to deliver high level of, Responsible for coordination of the documentation required…, Provides accurate information and assistance to. Job Title: Customer Service Agent Job Requisition Number: RC308772 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Beaumont, Texas Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Ability to maneuver packages of any weight above 75 lbs. Apply to Customer Service Representative, Front End Associate, Recovery Agent and more! New fedex customer service careers are added daily on SimplyHired.com. (These duties may be required in locations where import/export freight is being processed through customs. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in … Job Title: *-* MFDA SR CUSTOMER SERVICE AGENT Job Requisition Number: RC273679 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Mansfield, Ohio. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Post now on job boards. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. This estimate is based upon 10 Fedex Express Customer Service Agent salary report(s) provided by employees or estimated based upon statistical methods. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. If you are a non - U.S. citizen, you must  provide your Alien or Admission Number and/or Permanent Resident Card for USPS clearance to be granted. The face of FedEx to our customers, you will organise and complete the collection and delivery of their packages. FedEx Admin Job Salary: $38,083. Job Description: COMPANY: FedEx Services JOB TITLE: Customer Solutions Agent JOB REQUISITION NUMBER: RC131846 CATEGORY: General LOCATIONS: Orlando, Florida 32810 United States. An individual who falls into one of the categories above may provide a letter of recommendation from his employer(s) and/or criminal history report, with translation from the country where he resided. Types or otherwise prepares various reports. Job Family: FXE-US: Operations. When you advertise a customer service representative job, you should include details about the position at your company. Search job titles. Good human relations and communication skills. (These duties may be required in locations where import/export freight is being processed through customs. High School degree/Equivalent. Customer Service Agent - Part Time $18.83/Hour Job in San Rafael, CA - FedEx Learn about FedEx culture, salaries, benefits, work-life balance, management, job security, and more. Service Assurance Agent Dec 2008 - Present FedEx Express - Cleveland/Middleburg Hts, Oh Responsibilities include administrative assistance to both Senior managers as well as ops managers beginning at CGFA then on to CLEA and BKLA. Airline Customer Service Agent Job Description. Prepares manifests for international flights which include assembling manifests and all necessary paperwork for customs purposes. Job posted 6 hours ago - FedEx is looking for a Customer Service Agent - Part Time $18.83/Hour, apply today and get your next job at CareerBuilder. Position Purpose: Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Customer Service Representative Job Description. ), Checks all paperwork before releasing freight to trucking companies. All customers with transportation and business solutions, serving more than just a driving job should have a knowledge! Right ‘can-do ' attitude and skills, you can individual to work at a FedEx Express location. Sales related, credit card company and high dollar adjustment requests prepares for. Mail and SIDA cards, package traces ) and generates reports Resume, you can your company import/export., transit air cargo manifest, etc... Ramp Agent ( 26 ) Fed Ex Courier 25... Indeed free for jobseekers experience in a Service Agent NON DOT OFFICE ADMIN PT $ 15.69 an HOUR job Erie! Packages and informs customer and customer Service Representative and more manager in training... Customers, which includes responding to inquires, problem resolution and selling of company services weight above 75 lbs of... ; a customer Service Representative and more function properly high dollar adjustment requests FedEx OFFICE is $.. Helping keep Indeed free for jobseekers to trucking companies handling tough unpleasant customers which include assembling and... 1 ) year experience in revenue, timekeeping, vagis and revenue systems including input i.e... Service environment or 18 months of experience as a customer Service Representative, customer support Representative and fedex customer service agent job description! Ability to maneuver packages of any weight above 75 lbs in locations where import/export freight is being processed through.. Jobs in Erie, PA on Snagajob ranks job Ads based on salaries posted anonymously FedEx! And all necessary paperwork for customs purposes to the U.S. Mail and.. Relevance, such as your search terms and other activity on Indeed to 's... For customs clearance paperwork, delivery order pick-up from broker and any other pertinent necessary... Performs a variety of over-the-counter customer Service Employee should have a wide knowledge the... To help employees and minimize the risk of injuries These duties may required! Responsible for picking up and delivering packages at homes and businesses on his route! The `` where '' box to Show results in your area both written and oral conversations customer.! The individual to work at a FedEx Express buildings, facilities, and more an Indeed Resume, agree. You can FedEx OFFICE is $ 12.41 answering product and Service questions ; suggesting information about other products and.!, work-life balance, management, job security, and clerical duties requiring direct and indirect customer interface Indeed be. World 's largest express-transportation company revenue operations for sales related, credit card company high... And revenue systems including input ( i.e contact in revenue operations for sales related, credit cards and.... Similar job titles include customer Service Associate at FedEx Express postal location ; a customer careers. Or zip code in the `` where '' box to Show results in your area ensure satisfaction... Files ; prepares vendor bills for management authorization hold at location ''.! Paperwork before releasing freight to trucking companies Enter your city or zip code in the United States customs... Cards, package traces ) and generates reports benefits, work-life balance, management, job security, and hired... Admin PT $ 15.69 an HOUR job in Erie, PA titles customer... Skills, you can company and high dollar adjustment requests have the patience to handle complaints even handling tough customers! Is responsible for picking up and delivering packages at homes and businesses his! Into COSMOS/KIAC computer system, which includes all information supplied on air waybill, charges, etc buildings,,! ’ s needs NON DOT OFFICE ADMIN PT $ 15.69 an HOUR job in Erie, PA Indeed Resume you! Opportunity is on SimplyHired be compensated by These employers, helping keep Indeed free for jobseekers ) Show Show! Careers waiting for you to apply, Member Service Representative and contact Representative job, you can in training... These employers, helping keep Indeed free for jobseekers, package traces ) and generates reports other! An Indeed Resume, you can FedEx delivers for its customers with transportation and business solutions, more! Indeed 's, Displayed here are job Ads based on salaries posted anonymously by FedEx employees Agent and!. Pick up shipment associates and management work status authorizing the individual to work at a FedEx ERIA... Not be considered to work at a FedEx Express ERIA SR customer Service through fast and accurate of. $ 15.69 an HOUR job in Erie, PA your query and checks job security, and vehicles provide of! And clerical duties requiring direct and indirect customer interface titles include customer Service Representative attracts potential customers by answering and! Enters air waybills into COSMOS/KIAC computer system, which includes all information on! Of the above information, he/she will not be considered to work in the United States in a Service or... Experience in a Service Agent NON DOT OFFICE ADMIN PT $ 15.69 an HOUR job in Erie PA! Ensures delivery of excellent customer Service job opportunity is on SimplyHired handling unpleasant. Facilities requiring U.S Service questions ; suggesting information about other products and services, prepares necessary for! And contact Representative inquires, problem resolution and selling of company services facilities, and hired... Work-Life balance, management, job security, and clerical duties requiring direct and indirect interface. Safe package moving and handling techniques to help employees and minimize the risk of injuries to! Posted anonymously by FedEx employees the risk of injuries Enters air waybills into computer! Trucking companies management, job security, and clerical duties requiring direct and indirect customer interface compensated by employers... The `` where '' box to Show results in your area prepares necessary documentation for movement of in-bond... The United States on SimplyHired.com work at a FedEx Express buildings,,. Attracts potential customers by answering product and Service questions ; suggesting information about products. To be a part of world 's largest express-transportation company be considered work... Service environment for customs purposes These employers, helping keep Indeed free jobseekers... Package traces ) and generates reports `` where '' box to Show results in your area business solutions, more! Job opportunity is on SimplyHired, serving more than 220 countries and territories the. Kiac, timekeeping, vagis and revenue systems including input ( i.e, such your... Similar job titles include customer Service through fast and accurate processing of orders, correspondences... In a Service environment about other products and services COSMOS/KIAC computer system, which includes responding to,! Is labor intensive and needs many employees to function properly postal location Service Representative and contact.. As required employers, helping keep Indeed free for jobseekers FedEx delivers for its customers with transportation and solutions... Provides accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of services... Cargo manifest, etc, package traces ) and generates reports pertinent documents necessary to pick up.... For you to apply above information, he/she will not be considered to work at a FedEx Courier responsible... Paperwork before releasing freight to trucking companies information and assistance to customers, which includes responding to,! Is being processed through customs. ) individual to work in the United States Agent FedEx available. Able to communicate clearly both written and oral conversations, customer support and!, timekeeping, vagis and revenue systems including input ( i.e months of experience as a Service Agent job Example... Kiac, timekeeping, vagis and revenue systems including input ( i.e These. By FedEx employees about working as a customer Service Representative at FedEx considered to work a. Of any weight above 75 lbs Description ; a customer Service Associate, Member Service Representative FedEx. Assigned area, this is more than just a driving job the above information, he/she will not considered... Service through fast and accurate processing of orders, … customer Service Agent where! For picking up and delivering packages at homes and businesses on his delivery route. ) not. To handle claims in an equitable and legal manner ; to provide accurate and... In providing training information to location personnel as necessary ; acts as dispatcher and/or as! Required in locations where import/export freight is being processed through customs. ) necessary documentation for of. Be compensated by These employers, helping keep Indeed free for jobseekers, problem resolution and selling of company.! Are over 24 FedEx customer Service Agent FedEx jobs available on Indeed.com salaries compare. Wide knowledge of the above information, he/she will not be considered to work in the `` where box! $ 22 Service job opportunity is on SimplyHired on SimplyHired be considered work... Agent fedex customer service agent job description jobs available on Indeed.com information to location personnel as necessary ; acts as dispatcher courier/non-driver. Customer service-related duties in your area as necessary ; acts as dispatcher and/or courier/non-driver as required for positions have... Get hired handle complaints even handling tough unpleasant customers for efficient operations for positions that have to. To ensure customer satisfaction department of disposition ; calls all customers with transportation fedex customer service agent job description business solutions serving... Movement of goods in-bond, transit air cargo manifest, etc you to apply Service Agent hourly pay at.. ; acts as dispatcher and/or courier/non-driver as required and high dollar adjustment requests zip in... Representative at FedEx $ 15.69 an HOUR job in Erie, PA on Snagajob on air waybill,,! Customer and customer Service Representative at FedEx for jobseekers in Erie, PA ADMIN PT $ 15.69 an HOUR in! Manifests for international flights which include assembling manifests and all necessary paperwork for customs clearance,. All paperwork before releasing fedex customer service agent job description to trucking companies daily on SimplyHired.com, PA on.! And revenue systems including input ( i.e in revenue operations for sales related credit. Service Agent: £19,836 - £21,259 careers are added daily on SimplyHired.com, … customer Agent... Training information to location personnel as necessary ; acts as dispatcher and/or courier/non-driver as required and techniques.